Title: Account Manager ROW
Salary: £27,000 pa
Location: Remote (Within the UK)
Type of Contract: Full-time

About Fruugo

Fruugo is a leading privately-owned e-Commerce Marketplace business making it easy for retailers to sell their products internationally. With Fruugo any retailer can join and sell anything, to anyone, anywhere.
Winner of the a King’s Award for Enterprise for International Trade, and placed in the Financial Times List of Europe’s Fastest Growing Companies 2025, Fruugo is recognised as a fast growing, dynamic business, and following a period of consolidation, Fruugo has ambitious plans for future growth.

Job Purpose:
You will be the main point of contact for standard accounts. You will proactively seek ‘selling opportunities’ in this retailer group, and encourage retailers to make changes or to utilise Fruugo Marketing Tools in order to generate additional revenue. In addition to this, you will be required to address any issues that are causing a loss in revenue, and collaborate with other departments to improve retailer performance to grow GTV for the business and help the team achieve targets.

Key Responsibilities:

• Identify opportunities for growth and improvement of standard accounts and encourage retailers to make changes to improve their performance and increase revenue.

• Ensure that retailers supply quality products and comply with the terms and conditions of selling on Fruugo.

• Preventing attrition of standard accounts as much as possible, and collaborating with other departments to keep the removal rate low.

• Identify retailers with high cancellation rates and working with the retailer to resolve the issues causing this.

• Maintain Fruugo CRM records for Standard Accounts in Monday.com and that appropriate contact management is in place for all other retailer accounts.

• Conduct account reviews for newly launched retailers and being the point of contact for these retailers moving forward.

• Deal with inbound retailer queries for standard accounts, and be responsible for any issues with standard accounts that are escalated to Account Management from other departments.

Skills & Knowledge required:

• Strong business knowledge, or experience in B2B and/or Account Management roles.

• Excellent communication skills; an ability to tailor communication to a wide range of stakeholders.

• Highly motivated, able to operate under pressure and manage multiple projects and avenues of communication in parallel.

• Demonstrable analytical and organisational skills.

• The ability to manage complex client relationships, and to build strong working relationships with clients.

Benefits:

Fruugo prides itself on creating a friendly, welcoming, and supportive culture reflected in our core benefits:

• Hours of work are 35 hours per week - including one early 2pm finish!

• 33 days holiday including bank holidays (increasing with length of service)

• Optional holiday purchase scheme of up to 5 additional days

• Bi-annual company get togethers

• Access to our learning platform

• Company pension

• Employee discount

• Employee Referral Programme

• Employee Assistance Programme, offering wellness benefits to employees and their immediate family.