Title: Partner Integration Specialist (Mandarin Speaking)
Salary: £ 25,000-£27,000
Location: Remote (Within the UK)
Type of Contract: Full-time

About Fruugo

Fruugo is a leading privately-owned e-Commerce Marketplace business making it easy for retailers to sell their products internationally. With Fruugo any retailer can join and sell anything, to anyone, anywhere.
Winner of the a King’s Award for Enterprise for International Trade, and placed in the Financial Times List of Europe’s Fastest Growing Companies 2025, Fruugo is recognised as a fast growing, dynamic business, and following a period of consolidation, Fruugo has ambitious plans for future growth.

Job Purpose

Reporting to the Partner Integration Manager, the role of the Partner Integration Specialist is to assist with coordinating the development and implementation of technical partner integration solutions within the API suite inline with the partner integration roadmap.

Under the guidance of the Partner Integration Manager, the Partner Integration Specialist will ensure that the API testing plan is followed by partners diligently. They will be accountable for ensuring the Partner Integration Manager is up to date and aware of all technical issues partners may be experiencing during the testing phase and post-go-live and ensure that those are documented on the project plan. They will assist the Partner Integration Manager and work with the Technical Operations Integration Team monitoring beta retailers to ensure the accuracy of the integration and prompt troubleshooting of any potential issues.

The Partner Integration Specialist will support the Partner Integration Manager with external meetings at various stages of the partner integration process and assist with action points as needed.

Main Duties and Responsibilities

• Support the Partner Integration Manager with the integration of new integration partners and existing partners completing a technology improvement project.

• Assist with the migration of retailers following a technology improvement.

• Provide support to partners with queries during the integration phase through various channels such as Email, calls, or WeChat.

• Ensure projects progress inline with the Partner Integration Manager’s delivery timescales and roadmap.

• Work with the sales function to ensure they are aware of the capabilities of each integration to establish clear communication to perspective retailers.

• Support live partners with technical support and troubleshoot related problems through various channels such as Email, calls, or WeChat.

• Assist with the reporting of bugs and enhancements in Jira for Engineering/Product.

• Work with the wider Technical Operations team, as well as other departments as required.

• Ensure all relevant partner integration technical documentation is correct and up to date.

• Represent Technical Operations from a partner perspective at internal and external meetings.

• Collaborate with CN local teams to identify and approach new integration partners.

Requirements

Experience in the following is essential:

• E-commerce or technology background

• Experience and understanding of integration technologies such as REST APIs, JSON, XML, and other related technologies

• Basic knowledge of SQL

• Understanding of e-commerce platform operations
  

Personal Attributes

• Good level of e-commerce or technology background.

• Excellent level of data creation, transfer, manipulation and management.

• Willingness to learn and adapt to changing operations and varied scenarios.

• Accuracy and attention to detail.

• Excellent interpersonal and communication skills.

• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.

• Ability to work both collaboratively as part of a team and independently with minimal supervision.

• A practical and logical approach to business problems and issues; a problem solver able to troubleshoot and deliver on promises.

• Resilient and self-starter, able to manage multiple priorities and work streams simultaneously in an organised, structured, and proactive manner.

• Takes direction and provides proactive, constructive support across all levels of hierarchy.

• High standards of ethics and integrity.

Benefits

Fruugo prides itself on creating a friendly, welcoming, and supportive culture reflected in our core benefits:

• Hours of work are 35 hours per week - including one early 2pm finish!

• 33 days holiday including bank holidays (increasing with length of service)

• Optional holiday purchase scheme of up to 5 additional days

• Work from Abroad scheme (up to 3 months)

• Bi-annual company get togethers

• Access to our learning platform

• Company pension

• Employee discount

• Employee Referral Programme

• Employee Assistance Programme, offering wellness benefits to employees and their immediate family.